Shipping Policy

📦 Processing Time

All orders are carefully prepared and shipped within 3 business days (excluding weekends and holidays).
Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number.

🌍 Delivery Time

Delivery times may vary depending on your location:

  • France, Europe & United States: typically 7–10 business days after shipment.

  • For other international destinations, please allow a few extra days depending on local postal services and customs processing times.

đź’Ś Order Tracking

You’ll receive a tracking link as soon as your order is shipped.
Please note that tracking information may take 24–48 hours to update after the shipping notification.

đźš« Delays & Delivery Issues

We always strive to ensure your order arrives on time.
However, Nahua cannot be held responsible for delays caused by:

  • postal or courier services,

  • severe weather conditions,

  • or customs clearance processes beyond our control.

If your package appears lost or delayed, please contact us at support@nahuaflow.com, and we’ll do our best to resolve the issue quickly.

đź’” Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please reach out within 48 hours of delivery and include a photo of the issue.
We’ll gladly offer a replacement or a full refund, depending on your preference.

🌿 Our Commitment

At Nahua, every order is packed with care, intention, and respect.
Your cacao ritual deserves to arrive in perfect condition — and we make sure it does.